Notice to Subscription Customers

Posted by Nobuko Uchino on

We are currently experiencing an issue where you are unable to confirm your subscription details on the website management screen. This is due to a compatibility problem between Shopify's system and our subscription app's system. The subscription app company has informed us that it will take some time to implement a fix.

The issue affects customers registered with classic accounts. Shopify offers two versions of customer accounts: classic and new customer accounts.

To resolve this issue, please log in using your new customer account. You can access your new customer account from this page.

[How to change from classic account to new customer account]

  1. Go to Settings in your Shopify admin
  2. Select Customer accounts
  3. Click Edit in the Accounts in online store and checkout section
  4. Select the Show login link in the header of online store and at checkout checkbox
  5. In the Choose which version of customer accounts to use section, select New customer accounts
  6. Click Save 

If you are still unable to make changes to your subscription from your Shopify admin, we will issue you a Magic link to edit your subscription. Please contact us at this email address.

What is a Magic link

When a customer places a recurring order and opts in for a subscription, they will automatically get the 'Subscription Created' email from your store, generated by Appstle. This email will contain a link which is unique to that specific subscription. Your customers can use this link to access and manage their orders without needing to login.

Thank you for your understanding and patience.

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