Frequently Asked Questions
Herbal Hair Help Desk
Answers to All Your Organic Color & Care Questions
Real customer Q&As that explain how our 100 % plant-powered formulas interact with different hair types—so you can choose, apply, and love natural results with total confidence.
Coloring /Dye
Q1. How much time will it take to dye my hair?
- A1. The color paste should be left on the hair for at least one hour. Our herbs are all natural and therefore work a little slower than chemical dyes.
Q2. What do you mix the powder with to dissolve it ?
- A2. Mix the Herbs hair powder with water. If you prefer, use warm water instead of cold for a more comfortable application. Both bottled and tap water work equally well and won’t affect the dyeing process.
Q3. Can I dry my hair with a hair dryer after rinsing out the hair paste?
- A3. Drying your hair immediately with a hair dryer can affect the color of the indigo and henna. We recommend wrapping your hair in a towel and letting it dry naturally after dyeing. For examples of how the color changes based on drying methods, please refer to this page.
[The Surprising Impact of Drying Methods on Natural Hair Dyes →]
Q4. Is this a henna product?
- A4. It is made with a blend of 12 Ayurvedic herbs, including henna. This combination creates 24 different shades. Some colors do not contain henna leaf.
Q5. How long will the color last?
- A5. The color lasts for 2 to 4 weeks, depending on the health and condition of hair. The more you use the product the longer the product tends to last with each application.
Q6. Does it stain the skin?
- A6. This 100% organic hair color won’t stain your skin or scalp, so you can safely rub the paste into your scalp when applying it. However, it will stain your fingernails since they are similar to hair, so be sure to wear gloves.
Q7. Will I get the exact color shade I want?
- A7. The final color can vary from person to person due to factors like your hair’s original shade, type, health, condition, and how long you leave the dye on. Because of these variables, the color might differ. If you’re a first-time customer and don’t like the color, we’ll send you a different shade for free.
[First-Time Customer Support for 100% Organic Hair Color →]
Q8. Should I apply on clean hair?
- A8. Yes, the paste should be applied on freshly washed and completely dried hair. Please do not use hair conditioner before applying Colour Me Organic, as it will weaken the dye.
Q9. Does it work on all hair textures?
- A9. Yes, the product works on all hair textures. If you have low porosity hair, the dye won’t penetrate easily, so wet your hair and open the cuticles before dyeing. For high porosity hair, the dye can wash out easily even after dyeing, so avoid shampooing for a few days.
Q10. Is a patch test required?
- A10. Yes, although our product is created with only organic herbs, some herbs may be too strong and can cause a reaction in very rare cases.
Q11. Does it only cover gray hair?
- A11. The product will color over hair that is lighter than the product. For example, if your hair is blond and you choose a dark color such as dark brown, it will dye to that color. If your hair is currently black, then applying a lighter shade such as a blonde color will have no effect on your hair. For more details, please read the color page.
Q12. Can I use it on hair with highlights?
- A12. Yes, you can use it on highlighted hair or you can do the highlights later.
Please bear in mind that you can’t use natural hair colors to change your original hair color.
Q13. Can I lighten my hair with 100% organic hair dye?
- A13. No, Our Hair Color doesn’t strip your hair of its natural pigment. Organic hair dye cannot depigment melanin. It contains no decolorizing substances, such as bleach or ammonia, because it is a 100% organic hair dye. It will not dye hair that is darker than the product’s color.
Q14. What are the common causes of Colour Me Organic not working?
- A14. Many times, the cause for a weak dye is due to applying the product to hair that is not completely clean and/or dry. Please be sure to wash the hair with shampoo (but not with conditioner), and drying your hair before application. Some prior treatments, especially chemical treatments, my prevent the product from working to its full potential.
Q15. Why should silicone products not be used before dyeing?
- A15. Organic Hair uses finely ground plants to naturally dye hair. Natural color pigments bind to the hair cuticles and adhere to the outside of the hair shaft, creating a nourishing glaze that protects and revitalizes. Use 100% natural hair care products without silicones or other chemical film formers to allow our herbal color pigments to bind optimally with the hair cuticles and produce the most vibrant color results.
Q16. Can Color Me Organic be used by both men and women?
- A16. Our hair color products are suitable for everyone, regardless of gender. For men, we've crafted a slightly stronger blend of herbs.
Q17. Which color that covers grey does not turn red.
- A17. Hair dye that does not contain henna will not turn red. This is because henna is an orange pigment.
Q18. Do you test for heavy metals?
- A18. Yes, as part of our quality control procedures. If heavy metals are detected above the allowed limits, that batch is rejected and not packaged. Only batches that pass our various tests, including heavy metal testing, are approved for packaging and shipping.
Q19. I have fine, thin hair and will use a lesser amount because of it . Are the ingredients all blended together? If I use a third of a bag, ingredients will be different or equal?
- A19. The amount you use does not affect the blend—the ingredients remain consistent whether you use a full bag or a third of it. For those with shorter hair, many customers prefer to divide the product into three separate applications. That’s why our product is packaged in a zippered pouch, making it easy to split as needed.
Q20. The product is not working for me. I use the product as instructed, but it is not coloring my hair. Suggestions as to what else I might try?
- A20. There are a couple of factors that can affect how well our natural hair color works, and the solutions depend on whether your hair is difficult to dye or if it tends to lose color quickly. If your hair is difficult to dye:
It might be that your hair’s cuticles are very closed, which prevents the herbal pigments from penetrating. In this case, we recommend washing your hair with a mild, soap-based (weakly alkaline) shampoo before applying the dye. This helps open up the cuticles and allows the color to take more effectively. If your hair loses color quickly:
It’s possible that the herbal pigments are washing out due to your hair’s condition or because of overly aggressive cleansing after dyeing. Please note that natural herbal dyes require 2 to 3 days to fully set. During this period, we recommend gently rinsing your hair with water instead of using a strong cleansing shampoo. This gentle care helps the color to lock in better. For more detailed tips, please refer to our blog.
[Discover How Hair Type Holds the Key→]
Q21. How many uses do I get from one application?
- A21. If you have long hair, one packet is typically enough for one full application.
If your hair is about shoulder-length, you can usually get two uses from one packet.
For short hair, you may be able to divide it into three applications.
Q22. Does indigo leaf take red?
- A22. Indigo naturally oxidizes when exposed to moisture, initially turning green and then gradually developing into a deep blue over several days. Therefore, pure indigo itself does not turn red. However, if the hair is force-dried immediately after coloring (such as using a hair dryer), the oxidation process of indigo can stop prematurely, resulting in a purple tone instead of developing fully into blue. In natural hair colors that combine indigo with henna — such as various shades of brown — some reddish tones may appear. This happens because henna produces an orange pigment that, if the indigo doesn’t fully oxidize, can mix and cause a reddish or purple hue. You can find more detailed information about this color change and how to manage it in this blog post.
[Is Your Hair Turning Purple After Using Natural Hair Dye? ⇨]
Q23. I have organic hair color and need to know how to do a patch test.
- A23. This is a gentle hair color made from 100% plant-based ingredients.
However, because it is made from natural herbs such as indigo, some individuals may experience allergic reactions or plant-based sensitivities.
Patch Test Instructions:
- Mix a small amount of the hair color powder with lukewarm water to form a paste.
Apply a thin layer (about the size of a dime) to the inner side of your upper arm.
Cover the area with a bandage and leave it on for 48 hours.
(If you experience itching, redness, or any discomfort during the test, wash the area immediately and discontinue the test.)
If you have sensitive skin, we also recommend testing on the scalp area near the temples or forehead. - After rinsing off the test area, monitor it for the next 48 hours.
If you notice any signs of redness, itching, or other irritation, please refrain from using the product.
Hair Care
Q1. My hair feels super-dry after using the Organic Shampoo Bar. What can I do?
- A1. Some hair types—especially those with cuticles that already sit slightly “open”—can feel rough or dry right after a wash with our mildly alkaline Shampoo Bar. Don’t worry; this is temporary and often improves as your hair adjusts. In the meantime, try the routine below:
1) Switch to the Organic Hair Treatment Powder a few times a week.
- It’s weakly acidic, so it helps your cuticles lie flat and feel smoother.
- Natural saponins provide cleansing power equal to the Shampoo Bar, so you don’t need both in the same wash.
2) How to use the Treatment Powder:
- Divide one pouch into several portions.
- Mix each portion with water to a yogurt-like paste.
- Massage the paste into scalp and hair, leave on for 5–10 minutes, then rinse thoroughly.
3) What to expect:
- After a few uses you’ll notice less dryness and more slip as the herbs rebalance your hair’s pH and moisture.
- Over the long term, most users find the Shampoo Bar no longer feels drying once hair health improves.
Return or Refund
Q1. If you received the wrong Products
- A1. If you received a product that was not the one you ordered, we apologize. You can also contact us at customer-service@radicousa.com, and we will ensure that you receive the ordered products! Please provide us with your order number.
Q2. If the color hasn't been dyed
- A2. If you are unsatisfied with the result, please contact us for a free replacement of the color of your choice. Returns within 30 days receive a full refund.
Q3. If there is a problem with the product
- A3. If there is a problem with the product you received, we apologize! Please contact us at customer-service@radicousa.com so that we may assist you. Please provide us with your order number.
Q4. What is your refund policy?
- Since our products are 100% organic and free from chemicals, the results can sometimes vary depending on individual hair types. We understand that for first-time customers purchasing from the Radico USA website, the color may not always meet expectations. If you find that the color is lighter than expected, we are happy to send you a darker shade free of charge. Alternatively, if you prefer, we also offer a refund option. Please let us know your preference by filling out the form linked below:
About Purchasing
Q1. Can I purchase Radico products on Amazon US?
- A1. Radico products are not sold on Amazon US through the official sales channel.
Q2. Can Radico products be purchased at retail stores?
- A2. We are currently preparing to sell at retail stores. We will update our website with a list of retailers as soon as our products become available in retail stores.