Q&A
Frequently Asked Questions
Coloring /Dye
Q1.
How much time will it take to dye my hair?
A1.
The color paste should be left on the hair for at least one hour. Our herbs are all natural and therefore work a little slower than chemical dyes.
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Q2.
What do you mix the powder with to dissolve it ?
A2.
Mix the Herbs hair powder with water. If you prefer, use warm water instead of cold for a more comfortable application. Both bottled and tap water work equally well and won’t affect the dyeing process.
Q3.
Can I dry my hair with a hair dryer after rinsing out the hair paste?
A3.
Drying your hair immediately with a hair dryer can affect the color of the indigo and henna. We recommend wrapping your hair in a towel and letting it dry naturally after dyeing. For examples of how the color changes based on drying methods, please refer to this page.
The Surprising Impact of Drying Methods on Natural Hair Dyes →
Q4.
Is this a henna product?
A4.
It is made with a blend of 12 Ayurvedic herbs, including henna. This combination creates 24 different shades. Some colors do not contain henna leaf.
Q5.
How long will the color last?
A5.
The color lasts for 2 to 4 weeks, depending on the health and condition of hair. The more you use the product the longer the product tends to last with each application.
Q6.
Does it stain the skin?
A6.
This 100% organic hair color won’t stain your skin or scalp, so you can safely rub the paste into your scalp when applying it. However, it will stain your fingernails since they are similar to hair, so be sure to wear gloves.
Q7.
Will I get the exact color shade I want?
A7.
The final color can vary from person to person due to factors like your hair’s original shade, type, health, condition, and how long you leave the dye on. Because of these variables, the color might differ. If you’re a first-time customer and don’t like the color, we’ll send you a different shade for free.
First-Time Customer Support for 100% Organic Hair Color →
Q8.
Should I apply on clean hair?
A8.
Yes, the paste should be applied on freshly washed and completely dried hair. Please do not use hair conditioner before applying Colour Me Organic, as it will weaken the dye.
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Q9.
Does it work on all hair textures?
A9.
Yes, the product works on all hair textures. If you have low porosity hair, the dye won’t penetrate easily, so wet your hair and open the cuticles before dyeing. For high porosity hair, the dye can wash out easily even after dyeing, so avoid shampooing for a few days.
Q10.
Is a patch test required?
A10.
Yes, although our product is created with only organic herbs, some herbs may be too strong and can cause a reaction in very rare cases.
Q11.
Does it only cover gray hair?
A11.
The product will color over hair that is lighter than the product. For example, if your hair is blond and you choose a dark color such as dark brown, it will dye to that color. If your hair is currently black, then applying a lighter shade such as a blonde color will have no effect on your hair. For more details, please read the color page.
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Q12.
Can I use it on hair with highlights?
A12.
Yes, you can use it on highlighted hair or you can do the highlights later.
Please bear in mind that you can’t use natural hair colors to change your original hair color.
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Q13.
Can I lighten my hair with 100% organic hair dye?
A13.
No, Our Hair Color doesn’t strip your hair of its natural pigment. Organic hair dye cannot depigment melanin. It contains no decolorizing substances, such as bleach or ammonia, because it is a 100% organic hair dye. It will not dye hair that is darker than the product’s color.
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Q14.
What are the common causes of Colour Me Organic not working?
A14.
Many times, the cause for a weak dye is due to applying the product to hair that is not completely clean and/or dry. Please be sure to wash the hair with shampoo (but not with conditioner), and drying your hair before application. Some prior treatments, especially chemical treatments, my prevent the product from working to its full potential.
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Q15.
Why should silicone products not be used before dyeing?
A15.
Organic Hair uses finely ground plants to naturally dye hair. Natural color pigments bind to the hair cuticles and adhere to the outside of the hair shaft, creating a nourishing glaze that protects and revitalizes. Use 100% natural hair care products without silicones or other chemical film formers to allow our herbal color pigments to bind optimally with the hair cuticles and produce the most vibrant color results.
Q16.
Can Color Me Organic be used by both men and women?
A16.
Our hair color products are suitable for everyone, regardless of gender. For men, we've crafted a slightly stronger blend of herbs.
Q17.
Which color that covers grey does not turn red.
A17.
Hair dye that does not contain henna will not turn red. This is because henna is an orange pigment.
Q18.
Do you test for heavy metals?
A18.
Yes, as part of our quality control procedures. If heavy metals are detected above the allowed limits, that batch is rejected and not packaged. Only batches that pass our various tests, including heavy metal testing, are approved for packaging and shipping.
Returns
Q. If you received the wrong Products
A. If you received a product that was not the one you ordered, we apologize. You can also contact us at customer-service@radicousa.com, and we will ensure that you receive the ordered products! Please provide us with your order number.
Contact Form→
Q. If the color hasn't been dyed
A. If you are unsatisfied with the result, please contact us for a free replacement of the color of your choice. Returns within 30 days receive a full refund.
Contact Form→
Q. If there is a problem with the product
A. If there is a problem with the product you received, we apologize! Please contact us at customer-service@radicousa.com so that we may assist you. Please provide us with your order number.
About Purchasing
Q. Can I purchase Radico products on Amazon US?
A. Radico products are not sold on Amazon US through the official sales channel.
Q. Can Radico products be purchased at retail stores?
A. We are currently preparing to sell at retail stores. We will update our website with a list of retailers as soon as our products become available in retail stores.