First-Time Customer Support for 100% Organic Hair Color

Embrace the Beauty of Risk-Free Hair Coloring!

For our valued first-time customers

If you are a first-time customer and the hair color you purchased did not come out as expected or looks different, we will exchange it for free. Our hair color is completely natural and free of chemicals. The final color may vary depending on how you dry your hair after dyeing and your hair type. Additionally, the pigments from each plant may interact differently with your hair.

To help you find the best color, please fill out the form below so we can provide personalized advice. Our 100% organic hair color is designed to be high-quality and healthy for your hair, and we believe you'll love it once you try it. We offer full support to first-time customers who purchase from the Radico USA website to ensure you get accustomed to using 100% organic hair color.

First-Time Customer Assurance Form

Which part of your hair did you dye?
What is your hair porosity type? The hair porosity test instructions are below this form.
How long has it been since you dyed your hair?
How to wash your hair after dyeing it?
Whether or not to use a hair dryer after dyeing.

Simple and Informative

The Porosity Test

To gauge your hair's porosity, take a few strands and drop them into a glass of water. If they sink to the bottom, it's high porosity; if they float, it's low porosity, and if they stop in the middle, it's normal porosity.