Refund policy

Returns

Unopened items can be returned at any time. To start a return, request it from your account on radicousa.com, or email customer-service@radicousa.com with your order number. We'll send you a return label and refund the product price once the item arrives.

Return shipping is paid by the customer, and original shipping charges are not refunded.

First-time customers

Plant colour depends on the hair it lands on, and a first try is the hardest to predict. If the colour on your first order isn't what you hoped for, you choose what happens next — at any time:

• The same shade again, free — with our notes on the step that most often changes the result.
• A different shade, free — tell us what you were aiming for and we'll help you choose.
• A refund of the product price.

You don't need to send anything back. Shipping charges are not refunded. Use the First-Time Customer Support form or email customer-service@radicousa.com.

Damaged or wrong items

Please check your order when it arrives. If an item is damaged, defective or not what you ordered, email customer-service@radicousa.com with your order number and a photo, and we'll put it right.

Refunds

Refunds go back to your original payment method. Your bank or card company may take a few business days to post it.