Soft Black - Organic Hair Color

Thank you for your feedback, and thank you as well for your two purchases. We sincerely apologize for the inconvenience you experienced.

Our First-Time Customer Assurance Form was temporarily down due to a system issue, and we are currently working to resolve it. We’re very sorry for the trouble this has caused.

We also received your message via the contact form and email on the 18th, and our customer service team replied to you on the 19th. If you have not received that message, it may have been filtered or missed. Our team will reach out to you again shortly.

Please let our representative know whether you prefer a refund or a replacement product—we’ll be happy to assist you either way.

Thank you for sharing your experience with us.
We’re very sorry to hear that the color did not take after two applications. Since our hair color is made only from natural herbs without any chemical additives, results can vary depending on individual hair type and condition.
As this was your first purchase, we would be happy to send you a darker shade free of charge to help you achieve better results. If you prefer, we can also process a full refund instead.
Please let us know which option you would prefer—we’re here to help you find the right match for your hair.

Thank you for your comment regarding the beard dye. We also sincerely apologize for the delay in replying to your email.

We understand that the color stopped at brown instead of developing fully into black. This is likely due to insufficient penetration of the plant pigments into the beard hair. Since our beard dye is made entirely from natural plant ingredients and contains no chemical additives to accelerate the color process, the result can vary depending on the condition and structure of the hair.

Because the beard has turned brown, it suggests that your hair is not resistant to dye but that it may require more than one application to reach a deeper black. As the natural pigment develops over time, we understand this process may not have met your expectations after just one application.

To make up for the inconvenience, we will refund the full purchase amount. However, if you would prefer to try again, we would also be happy to send you a replacement product free of charge instead of issuing the refund.

Please let us know which option you prefer.

Thank you so much for your kind words and for choosing our 100% plant-based hair color. We truly appreciate the time and effort you put into following the natural dyeing process—it’s not always as simple as conventional dyes, so we’re especially grateful for your patience and care.

Your wonderful feedback means a lot to our entire team. It brings us great joy to know that you’ve embraced the benefits of a chemical-free, organic hair color and achieved the beautiful dark brown shade you were hoping for. We’re so glad to be part of your journey toward healthier, more mindful hair care.

Thank you so much for sharing your experience and for choosing our natural hair color. We’re thrilled to hear that you love the product and appreciate its natural qualities!

Thank you for taking the time to try our organic hair color and for sharing your feedback.

We understand that using a 100% natural product can feel quite different from conventional hair dyes. Since our formula contains no synthetic additives or chemical color boosters, the dyeing process requires more time and care to allow the plant-based pigments to naturally bind with the hair.

The greenish tinge you experienced immediately after dyeing is a normal part of the indigo oxidation process—the color will deepen over the next 2–3 days as it interacts with air and moisture, eventually developing into a darker, more natural tone.

As for the grassy scent, it comes from the active herbal ingredients (such as henna and indigo) that remain in the hair temporarily to help the color set. While the scent may linger for a few days, it will gradually fade, typically within 3 to 5 days.

We truly appreciate your patience and understanding. Coloring hair with herbs alone does require extra steps, but it’s a safe, additive-free alternative for those seeking a completely natural solution.

Thank you for your wonderful comment and for purchasing our Caramel Blonde and Champagne Blonde products. We are delighted to hear that you and your friend enjoyed your hair coloring experience and that our product enhanced your natural highlights beautifully. Your kind words truly warm our hearts and inspire our entire team.

Thank you again for your support, and we look forward to serving you in the future!

Thank you so much for your wonderful review! We’re thrilled to hear that you love our natural sponge. This sponge is crafted using a traditional Japanese method that has been passed down for over 100 years. It is made using the natural chill of winter, resulting in a fine texture that is gentle on your skin—something that simply cannot be replicated by modern, artificial konjac sponges.

You are absolutely welcome to use the sponge for bathing your body. I personally use it for my own body care, and it truly makes a difference.

However, please note that this sponge is produced using a traditional method by the only manufacturer in Japan who upholds these time-honored techniques. Unfortunately, they have not been able to manufacture this sponge for over a year, and there is currently no prospect for production to resume. As a result, once our current inventory is depleted, the product will no longer be available.

Thank you again for your support and understanding.

Thank you for your feedback. We’re sorry to hear that our Soft Black did not color your hair as expected. There are several factors that can affect the outcome, such as the penetration of the herbal particles into your hair or the potential for the color to fade quickly.

Since this is your first purchase, we want to ensure your satisfaction. We would be happy to either send you a replacement Soft Black free of charge or issue a refund. Please contact our customer support via email, and if you prefer a replacement, kindly fill out the form so we can better understand the issue and take appropriate measures.

customer-service@radicousa.com
[Form URL]
https://radicousa.com/pages/first-time-customer-assurance-form

We appreciate your patience and look forward to resolving this matter for you.

Thank you so much for your wonderful review! We’re thrilled to hear that you’re happy with the natural look and healthy feel of your Soft Black hair color. Your feedback truly makes our day, and we appreciate you sharing your experience. We’re excited to have you—and now your sister—as part of our community, and we look forward to serving you both again soon!

Thank you so much for your kind feedback. We’re delighted to hear that you’ve been using our product since 2023 and that the Dark Brown shade has worked well for you. Our entire team is thrilled by your high praise, and it brings us great joy to know that your hair is beautifully covered with a color you love.

We understand that occasional shipment issues with USPS can occur, and we’re glad we could quickly resolve the situation for you. Should any delivery issues arise in the future, please don’t hesitate to reach out to us—we’re here to help.

Thank you once again for your continued support and trust in our organic, non-toxic hair color.

Thank you for your feedback. We’re glad to hear that you like the product overall, even though the color wasn’t exactly what you wanted. Please note that because our hair dye is all-natural, the final color can vary based on your unique hair characteristics.

We want you to be completely satisfied with your hair color, so if you’d like to try a different shade, please let us know. We would be happy to send you another color free of charge. It would be our pleasure to help you find the perfect shade that you love.

Thank you for contacting us and informing us about the issue with the product. We apologize for the inconvenience caused by the solidified product. We have processed your full refund.

If you have any further questions or concerns, please feel free to reach out.

Thank you for your feedback regarding the Dark Ash Blonde not effectively covering your gray hair. Since our herbal hair dye is made exclusively from natural herbs, we understand that first-time customers might need to try a few different shades to find the perfect match for their hair condition.

To help us better assist you, we are sending free samples of alternative colors. Please visit [https://radicousa.com/pages/first-time-customer-assurance-form] for more information, and let us know about the dyeing results and your hair’s condition after application. If the lighter color is due to your hair condition, we will be happy to send you a darker shade to achieve the coverage you desire.

Thank you again for your valuable feedback. We look forward to helping you find the ideal color for your hair.

Thank you so much for your high praise! Your kind words truly inspire and motivate our entire team. Knowing that our efforts make a difference means the world to us. We deeply appreciate your support and are grateful to have you as part of our community.

Thank you so much for your wonderful comment. Your feedback brings joy to our entire team, and we’re thrilled that our organic hair color is helping ease your itching and rashes.

As a man with a sensitive scalp myself, I truly understand the challenges. While you’ve been dealing with itching and rashes, I once struggled with dryness and dandruff from chemical irritants. Since switching to organic hair color seven years ago, my scalp has been much healthier. Your positive experience reaffirms that our natural approach can make a real difference for sensitive scalps.

Thank you again for sharing your experience—it inspires us every day.

Thank you so much for sharing your wonderful experience with our shampoo bar! We’re thrilled to hear that you love the great lather, fresh scent, and how soft and hydrated your hair feels without any dryness or weight.

I can truly relate—I used our shampoo bar daily for a year, and it transformed my dry scalp. Over time, it helped restore the perfect balance of natural oils, allowing my scalp to regain its healthy, “breathtaking” function. Your kind words and recommendation mean the world to us.

We’re grateful for your support and are excited to bring you even more delightful scents in the future. Thank you again for being such an amazing part of our community!

Thank you for sharing your experience. We’re sorry to hear that the Light Brown shade didn’t meet your expectations regarding gray coverage and hair moisture.

Please note that Light Brown contains a higher amount of Henna, which can sometimes create a slightly stiff or “tight” feeling when applied to wet hair right after dyeing. This is due to the natural astringent properties of Henna, which temporarily firm up the hair. However, as the days pass and your scalp’s natural oils work to fully integrate the dye, this sensation typically diminishes, and your hair regains its natural softness.

If you continue to experience issues or if you’d like further assistance, please contact us at customer-service@radicousa.com. We’re here to help ensure you achieve the results you desire.

Thank you for your feedback. We’re sorry to hear that the results didn’t meet your expectations. Please note that for first-time customers, we offer a policy of sending a different color free of charge if the initial shade doesn’t work out. Because our products are made entirely from natural ingredients, individual hair types may react differently.

If you would like to try a different shade or if you prefer a refund, please contact us at customer-service@radicousa.com. We appreciate your understanding and are here to help you achieve the look you desire.

Thank you for reaching out about the lumps you found in our product. We use only natural herb powders and vacuum packaging to preserve their freshness. Occasionally, this process can compress the powder, causing it to harden into lumps. Please rest assured we’re continually improving our methods to minimize this rare issue.

If the powder remains hardened and does not dissolve in water, please let us know. We will send you a replacement product free of charge.

We apologize for any inconvenience, and if you have any further questions or concerns, please feel free to contact us. Thank you for your understanding and continued support.